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FAQs

OUR PRODUCTS
Our letterpress greeting cards and stationery sets are printed on 100% cotton (tree-free) cardstock unless otherwise noted. Single cards are held in a clear, compostable card sleeve. Stationery sets, notepads and gift wrap are all packaged as mentioned in the individual listing.

It is natural to find specks in our cotton papers and/or envelopes. We do not look at these specks as flaws but as natural occurrences in the making process.

What is Letterpress Printing?
Letterpress printing is a form of relief printing in which a raised surface or form is inked and then pressed into paper. Letterpress or movable type, is the oldest traditional printing method created by Johannes Gutenberg around 1430.

Due to the handmade nature of letterpress, each card in our collection may vary slightly in register and print impression.

SHIPPING AND PROCESSING
Standard greeting card orders are ready to ship within 1-2 business days and our hand poured candles may take 3-5 business days. We ship orders First-Class or Priority mail via USPS along with UPS ground. Please be sure to allow 2-5 days of transit once your order has shipped.

Upgrades in shipping are available if you would like faster shipping. Please contact us for a quote.

SALES TAX
All of our Illinois customers will be charged a sales tax of 6.25%. We are not required to collect tax for customers outside of Illinois.

RETURNS AND EXCHANGES
Candles and custom order may not be returned. Unopened card orders may be returned within 10 days of receipt for a refund. Once the returned item(s) are received, the charges will be credited to you. Shipping costs are non-refundable. Any products that have been used or opened may not be returned. This includes pencils that have been sharpened or sale items that are have been marked as clearance/final sale.

We want you to be thrilled with your order so please contact us anytime if you are not satisfied or if you have any concerns.

CUSTOM AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply and we are not responsible for delays due to customs.

NEWSLETTER
We don't share your personal information so don’t miss out on the latest news! We only send emails about special offers, new products and if we need to brag about something cool. You may choose to unsubscribe from our email list anytime by clicking the unscubscribe link at the bottom of our emails. We may cry at first, but we’ll eventually move on.